Check your building's rules
- Ask management if a permit or gate pass is needed
- Book the service lift and confirm the time slot
- Ask where the vehicle can park and load
- Gated communities: register the vehicle with security
Get the items ready
- Separate what stays from what goes, and label anything unclear
- Empty drawers, wardrobes and fridges
- Defrost fridges and drain washing machines
- Have appliances disconnected from water, gas and power
Share the right details
- Photos or a video of all items
- Building name, floor and a location pin
- Lift size or stairs
- Any deadline, such as a handover date
On the day
Make sure someone is there to give access and confirm the items. Keep valuables, documents and anything you want to keep in a separate room so nothing is taken by mistake.